Client and Industry Background
Global Furniture Alliance (GFA) are an importer and distributor of leather and fabric upholstery furniture. The company has grown significantly after sourcing from manufacturers in Asia and in 2017 moved to a large distribution centre with additional office accomodation and spare parts warehouse near Chepstow, South Wales.
Situation and Requirements
Due to the growth GFA experienced, the company had clearly outgrown the Sage 50 business systems it was using and in 2015 appointed Prosys Computing to supply and implement Sage 200 to help manage the growth and the increasingly complex business requirements.
The essential requirments of the new system included;
- the implementation to future proof the company for growth and diversity
- provision of an integrated system for the services department
- integration to 3rd party EDI systems for B2B transactions
- full traceability of batch numbered stock from supplier to customer
- advanced dynamic KPI reporting to enable pro-active responses to customer requirements
- the ability to customise the system to meet niche business requirments
The Solution and Outcome
Prosys Computing suppplied the Sage 200 Financial, Commercial and CRM systems in order to meet the companies requirements with a robust, business wide solution which would meet the current and future demands as the business grows.
Sage 200 is ideal for companies importing and exporting and incorporates full multi currency and Intrastat processing, landed costs for accurate stock costing of imported goods and multiple stock locations to assign stock in transit. All of these facilities have provided GFA with significant improvements in the logistical and financial management of importing goods.
The introduction of integrated EDI has streamlined the re-ordering process from trade customers saving order entry time and improving accuracy. The advanced functionality of both the sales and purchase order processing systems means that GFA have improved efficiency across the business as well as optimising stock holdings.
In order to meet the dynamic reporting requirements of the business, Prosys Computing develolped a highly functional Excel based KPI reports to provide management and sales teams with the information needed, in an insightful format and at the touch of a button. This has helped the business to improve customer deliveries, responsiveness and overall performance.
The implementation included Sage 200 CRM which is fully integrated to Sage 200 Financial and Commercial modules and was also customised by Prosys Computing to meet the specific needs of the Service Department.
Debbie Powhill, Operations Manager from GFA said
"Throught the implementation project, the team at Global Furniture Alliance had developed a great partnership with Prosys. Their dedication and commitment to fulfilling our requirements for both the Sage 200 and Sage CRM projects were simply brilliant. We appreciate all the back up support from both the consultants and the support desk and any issues that arose were resolved efficiently and swiftly".