End of mainstream support for Sage Line 100
Currently Mainstream Support for Line 100 is available via SALP or Sagecover, which includes legislative software updates for customers, Technical and Developer services and support. From the effective date of this change, 30 September 2012, Sage will be changing the type of support offered for Line 100 customers
From 30th September 2012 only Extended Support will be available meaning whilst we will still be able to provide technical support, enable strings and the facility for existing customers to add users or modules to their systems, Sage will stop producing software updates related to Line 100, will no longer guarantee that Line 100 will be legislatively compliant and will cease to offer support for Line 100 development
The table below shows the summary of the changes that will be introduced:
|
|
Mainstream Support to 30 Sept 2012 |
Extended Support from Oct 2012 |
|
Product available for sale (additional users/modules only, no new site licences) |
Yes |
Yes |
|
Enable strings (provided to BPs for their linked customers who meet the eligibility criteria) |
Yes |
Yes |
|
Technical Support (provided to BPs for customers with a valid support contract, and to a small number of customers who are linked directly to Sage) |
Yes |
Yes |
|
Developer Support (offered to BPs and customers with an up-to-date subscription to the Sage Mid-Market Developers Programme) |
Yes |
No |
|
Legislative Updates (provided by Sage to maintain legal/fiscal compliance) |
Yes |
No |
|
Hot fixes/ Bug fixes/ Patches/ Service packs (provided by Sage for recognised defects) |
Yes |
No |
|
Wish list/defect log (open for the registration of defects) |
Yes |
No |
Line 100 started life at Sage in 1992 as the product of choice for mid-sized businesses requiring a sophisticated accounting business suite with highly customisable features (for example: multi-currency, multi-company, multiple stock locations and budgeting by cost centre and department) which could be tailored by BPs and Developers to meet customers' needs.
The product has since evolved into MMS (in 2003) and Sage 200 (in 2007) and most customers have migrated to these newer solutions even though there are still around 2,500 users of Line 100 today.
The technology platform upon which Line 100 was built is becoming more costly and difficult to support, and the operating systems which work with Line 100 are reaching the end of their respective life cycles.
While this is not the end of life for Sage Line 100 it is the beginning of the end and users should consider upgrading from Line 100 during the next two years. The more customized your system is, the earlier you should start the upgrade process. Prosys Computing will be talking to all of our Line 100 customers to ensure they are aware of the current situation and to help plan the move away from Line 100 and hopefully to Sage 200.